Kazakhstan and worldwide
Shipping, payment, returns
Shipping
PickupFrom our atelier in Almaty. We agree the pickup time on WhatsApp.
Astana1 day after the dress is ready. Shipping is paid by the customer.
Other cities in KazakhstanWe confirm cost and timing before payment.
Other countriesWe ship worldwide. Cost and timing for your country are confirmed before payment.
Timing
Your dress is ready 2–3 days after payment and is then shipped by the method you choose.
Payment
Payment is made when you place your order. Our manager sends you a payment link.
Returns and exchanges
14 daysExchange or return within 14 days of receipt if the dress has not been worn and the tags and original condition are intact.
If there is a defectWe will repair, replace or refund. In this case we cover the shipping.