Documents
Distance sale agreement. Version of 15 October 2026. This is a courtesy translation; in case of discrepancy the Russian version prevails.
1.1. Individual entrepreneur ESENBEK (the Seller) offers any person (the Buyer) to enter into a sale agreement for MABEGAN dresses on the terms of this offer.
1.2. The offer is published at mabegan.com. Placing an order on the website or paying for an order means full and unconditional acceptance of these terms.
1.3. The Seller may change these terms. A new version applies from its publication on the website and does not apply to orders placed earlier.
2.1. The Seller transfers to the Buyer dresses from the MABEGAN collection in standard sizes XS, S, M, L, and the Buyer pays for and accepts the goods.
2.2. The description, photos, price and available sizes are shown on the product page. Fabric shades in photos may differ slightly depending on screen settings.
2.3. Made-to-order dresses to the Buyer’s measurements are agreed separately. Price, timing and terms of such orders are confirmed in writing with the manager.
3.1. The Buyer selects a dress and size, adds it to the cart and provides their name, phone number and delivery city.
3.2. After the order is placed, the manager contacts the Buyer on WhatsApp to confirm availability of the size, delivery timing and cost.
3.3. The agreement is concluded when the order is paid.
4.1. Prices are in Kazakhstani tenge. Prices shown in other currencies are approximate and for reference only. Delivery is not included unless agreed otherwise.
4.2. Orders are paid in full when placed: online on the website or via a payment link sent by the manager.
4.3. The Seller may change the price of goods before payment. The price of a paid order does not change.
5.1. The dress is ready for dispatch 2–3 working days after payment unless another timing is agreed with the manager.
5.2. Delivery within Kazakhstan and to other countries is made by courier services. Method, cost and timing are agreed with the manager.
5.3. Pickup is available from the atelier in Almaty. The manager provides the address and pickup time.
5.4. The risk of accidental loss or damage passes to the Buyer when the goods are handed over to the Buyer or to a courier service on the Buyer’s instructions.
6.1. The Buyer may exchange or return goods of proper quality within 14 calendar days of receipt if they have not been worn and their condition, properties, labels and tags are preserved.
6.2. If a defect is found, the Buyer may request free repair, replacement or a refund. In this case the Seller covers the delivery costs.
6.3. Items made to the Buyer’s individual measurements cannot be returned or exchanged as goods of proper quality.
6.4. To return or exchange, the Buyer contacts the manager on WhatsApp. The manager provides the return address. Refunds are made by the original payment method within the period set by the laws of the Republic of Kazakhstan.
7.1. By placing an order the Buyer consents to the collection and processing of personal data under the Privacy policy.
8.1. The relations of the parties are governed by the laws of the Republic of Kazakhstan, including the Law on Consumer Protection.
8.2. Disputes are resolved through negotiation and, failing agreement, in accordance with the laws of the Republic of Kazakhstan.